Job Descriptions

 
 

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BARTENDER

JOB SUMMARY : Prepare, mix and serve alcoholic and non-alcoholic beverages to guests directly or through serving staff. Provide timely, accurate and friendly service while preparing the highest quality alcoholic and non-alcoholic beverages for guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Providing exemplary customer service

  • Take beverage orders from guests and servers

  • Present drink menus, make recommendation and answer guests questions

  • Prepare and serve alcoholic and non-alcoholic drinks, including proper glassware and garnish, with standard drink recipes

  • Peel, slice and pit fruit for all garnishing drinks Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages

  • Take accurate orders while maximizing sales using selling techniques and product knowledge

  • Prepare checks for guests’

  • Ensure the accurate collection of payment for all served products

  • Correct and accurate execution of the POS system

  • Follow all proper cash handling procedures and guidelines

  • Upsell beverage items to guests

  • Attempt to limit problems related to guests’ excessive drinking

  • Ability to maintain a high, but well-balanced energy level throughout the entire night

  • Have strong interpersonal communication skills in order to answer customer questions and address customer concerns in a warm, professional and accommodating manner

  • Compliance with all ABC laws and policies

  • Complete any and all assigned cleaning duties, including stocking and organization

  • Ensure proper set up and break down of stations before and after operating hours Attend all departmental and service training seminars as requested or assigned

  • Any additional responsibilities as directed by the General or Assistant General Manager

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  • Working knowledge of standard drink recipes

  • Working knowledge of spirits, wine and beer

  • Understanding of classes of alcohol, different glasses, brand names and garnishes

  • Working knowledge of bar equipment

  • Ability to read, write and speak the English language fluently to interact with customers, the public and employees

  • Good verbal communication skills

  • Ability to work under pressure and deal with stressful situations during busy periods

  • Interpersonal skills to provide overall customer satisfaction

  • Must have extensive knowledge of food and beverage etiquette, customer relations and service standards

  • Knowledge of drink recipes

  • Knowledge of proper food handling requirements

  • Strong mathematical skills

  • Knowledge of daily maintenance and cleaning of venue

  • Must have knowledge and proficiency with current point of sale system and cash handling reports

  • Knowledge of all required legal documents, i.e., A.B.C., Health Dept., Police, City, Etc.

QUALIFICATION STANDARDS

  • Education: High School Diploma or GED equivalent preferred College degree preferred

  • Experience: Minimum of two years of high volume bartending experience preferred

  • Age: Must be at least 21 to meet minimum age requirement of the State of California to serve alcoholic beverages.

  • Licenses or Certificates: Food Handlers Card LEAD Card CPR certification and/or First Aid training preferred.

 

HOST/HOSTESS

JOB SUMMARY : The host/ hostess is responsible for positively greeting guests at the door. This position will seat guests and provide them with clean menus in a friendly, professional manner. The employees are responsible for ensuring the customers’ have a positive experience at the venue.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Welcome, seat and ensure guests receive personalized service and attention 

  • Engage guests and provide detailed information on menu

  • Run and update the floor plan board 

  • Takes name on waiting list

  • Takes guests information and quotes wait times to guests accurately when table are not available immediately

  • Observes tables and keeps track of clean, dirty and occupied tables

  • Create a fun and exciting atmosphere for customers 

  • Complete all assigned cleaning duties, including stocking and organization

  • Ensure proper set up and break down of stations before and after operating hours

  • Answers phone and questions pertaining to the menu, restaurant and museum

  • Attend all departmental and service training seminars as requested or assigned by management

  • Any additional responsibilities as directed by the Management Team

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  • Working knowledge of spirits, wine and beer and food

  • Familiar with Seating Chart

  • Ability to read, write and speak the English language fluently to interact with customers, the public and employees

  • Good verbal communication skills

  • Ability to work under pressure and deal with stressful situations during busy periods

  • Interpersonal skills to provide overall customer satisfaction

  • Must have knowledge of food and beverage etiquette, customer relations and service standards

  • Knowledge of proper food handling requirements

  • Basic mathematical skills

QUALIFICATION STANDARDS

  • Education: High School Diploma or GED equivalent preferred College degree preferred

  • Experience: Minimum of one year hosting experience preferred

  • Age: Must be at least 21 to meet minimum age requirement of the State of California to serve alcoholic beverages.

  • Licenses or Certificates: Food Handlers Card LEAD Card