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JOB DESCRIPTION

POSITION TITLE: Bottle Service Hostess

COMPANY: Moose-GTD, LLC (“the Company”)

LOCATION: Moonshine Beach

REPORTS TO: Company’s Management Team

FLSA DESIGNATION: Non-Exempt

 

JOB SUMMARY

The Cocktail and Bottle Service position are for employees who serve alcoholic and non-alcoholic beverages to customers who have purchased a private seating area. The employees are also responsible for making drinks, pouring shots, refilling mixers, and removing empty glassware.  are responsible for ensuring the customers’ have a positive experience at Moonshine Beach (the “Venue”).  

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Welcome and ensure guests receive personalized service and attention throughout any/all events/service
  • Engage guests and provide detailed information on menu
  • Provide bottle service to private seating areas
  • Take accurate orders while maximizing sales using selling techniques and product knowledge
  • Ensure the accurate collection of payment for all served products
  • Act in an extremely extroverted manner with high energy with the ability to control the energy flow throughout the night at their designated seating area
  • Ability to maintain a high, but well-balanced energy level throughout the entire night
  • Ability to interact with large groups of people including birthdays, bachelor/bachelorette, and celebratory parties
  • Be able to create a fun and exciting atmosphere for the guests
  • Have strong interpersonal communication skills in order to answer customer questions and address customer concerns in a warm, professional and accommodating manner
  • Correct and accurate execution of the POS system
  • Provide checks to guests
  • Providing exemplary customer service
  • Knowledge of and ability to accurately describe all beverage offerings and specials
  • Interact with all special guests and events
  • Create a fun and exciting atmosphere for customers
  • Follow all proper cash handling procedures and guidelines
  • Complete any and all assigned cleaning duties, including stocking and organization
  • Ensure proper set up and break down of stations before and after operating hours
  • Attend all departmental and service training seminars as requested or assigned by management
  • Any additional responsibilities as directed by the Director of Entertainment, General Manager or Assistant General Manager

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  • Working knowledge of standard drink recipes
  • Working knowledge of spirits, wine and beer
  • Understanding of classes of alcohol, different glasses, brand names and garnishes
  • Ability to read, write and speak the English language fluently to interact with customers, the public and employees
  • Good verbal communication skills
  • Ability to work under pressure and deal with stressful situations during busy periods
  • Interpersonal skills to provide overall customer satisfaction
  • Must have extensive knowledge of food and beverage etiquette, customer relations and service standards
  • General knowledge of drink recipes
  • Knowledge of proper food handling requirements
  • Basic mathematical skills
  • Knowledge of daily maintenance and cleaning of venue
  • Must have knowledge and proficiency with current point of sale system and cash handling reports
  • Knowledge of all required legal documents, i.e., A.B.C., Health Dept., Police, City, Etc.

 

QUALIFICATION STANDARDS

Education

High School Diploma or GED equivalent preferred

College degree preferred

Experience

Minimum of two years of combined restaurant, bar, and/or nightclub experience

Age

Must be at least 21 to meet minimum age requirement of the State of California to serve alcoholic beverages.

Licenses or Certificates

Food Handlers Card

LEAD Card

CPR certification and/or First Aid training preferred.

GROOMING

A Bottle Service Hostess uniform should be clean and ironed (if necessary) when starting a shift, and the Bottle Service Hostess should be clean and presentable with hair neatly combed or maintained, and maintain clean hands and nails.  Bottle Service Hostess should wear makeup heavier than normal day-to-day makeup, but the makeup should be done well and in good taste.  If wearing cologne or perfume, the cologne or perfume must be worn in moderation and good taste.

PHYSICAL REQUIREMENTS

Physical Activity Frequency
Sitting

Walking

Climbing Stairs

Standing

Crouching/Bending/Stooping

Reaching

Grasping

Pushing/Pulling

Near Vision

Far Vision

Hearing

Talking

Smell

Lifting/Carrying (#lbs.)

Travel

Rare

Frequent

Frequent

Constant

Frequent

Occasional

Frequent

Frequent

Constant

Constant

Constant

Frequent

Constant

Constant – up to 50 lbs.

Rare

 

HOSPITALITY BUSINESS REQUIREMENTS

The hospitality business functions seven days a week, twenty-four hours a day.  In addition, as this is a hospitality business position, you must demonstrate good manners and promote a positive hospitable guest and co-worker experience at all times.

Due to the cyclical nature of the hospitality industry, employees are not guaranteed any specific shifts or number of shifts per week.  Employees will be required to work varying schedules due to the seasonal business needs of the Company.

All employees are required to fully comply with all the Company’s rules and regulations for the safe and efficient operation of the facilities.  Employees who violate Company rules and regulations will be subject to disciplinary action, up to and including termination.

I acknowledge that my employment relationship is at will.  This means that I am entirely free to resign at any time, either with or without a reason.  This also means that the Company has the very same right and can terminate my employment at any time either with or without cause or advance notice. I also understand and agree that the Company retains the right to demote, transfer, change my job duties, and change my compensation at any time with or without notice and with or without cause in its sole discretion.   This represents an integrated agreement with respect to the at-will nature of my employment relationship.  No representative or employee of the Company other than its manager members has the authority to entire into a contrary agreement.  Only a written agreement signed by both me and two company officers can alter the at will nature of my position.

I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT ACCOMMODATION.  I FURTHER UNDERSTAND THAT THE COMPANY HAS ESTABLISHED AN INTERACTIVE PROCESS FOR THOSE EMPLOYEES OR APPLICANTS TO DETERMINE EFFECTIVE REASONABLE ACCOMMODATIONS, IF ANY, IN RESPONSE TO A REQUEST FOR REASONABLE ACCOMMODATION BY SUCH AN INDIVIDUAL WITH A KNOWN PHYSICAL OR MENTAL DISABILITY OR KNOWN MEDICAL CONDITION.